Privacy policy

Marigold Home Care's  data collection and usage

Data Protection & Our Organisation

Marigold Home Care Ltd is an independent care provider operating across London. We are responsible for the personal information we collect and process in the course of providing care services, responding to enquiries, managing recruitment, and meeting our legal and regulatory obligations.

Marigold Home Care Ltd acts as a data controller for the personal data it collects and processes. We are committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions regarding data protection or how your personal information is used, please contact us directly using the details provided on our website or by emailing info@marigoldcaregroup.co.uk.

Your Rights

Because the personal data we hold relates to you, you have the following rights under data protection law:

Right of Access
You have the right to request a copy of the personal data we hold about you.

Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it is corrected or updated. You may also ask us to delete inaccurate or outdated information, unless we are required to retain it by law or regulation.

Right to Erasure (Right to be Forgotten)
You have the right to request that we delete your personal data where it is processed based on consent or used for direct marketing purposes. Please note that where we are required to retain personal data to meet legal, safeguarding, or regulatory obligations, we may not be able to delete that data.

Right to Restrict Processing
In certain circumstances, you have the right to request that we restrict the processing of your personal data, including where you are contesting the accuracy of the data, where the processing is unlawful but you do not wish the data to be erased, where we no longer need the data but you require it for the establishment, exercise, or defence of legal claims, or where you have objected to processing and we are considering whether our legitimate grounds override your rights.

Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe it impacts your fundamental rights and freedoms. In some cases, we may continue processing if we can demonstrate compelling legitimate grounds.

Right to Data Portability
You have the right to request that your personal data be provided to you, or to another organisation you specify, in a structured, commonly used, and machine-readable format, where applicable.

Automated Decision-Making
Marigold Home Care Ltd does not use automated decision-making or profiling that produces legal or similarly significant effects without human involvement.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us in writing at:

Marigold Home Care Ltd, Aquis House, 27-37 Station Road, hayes, Greater London, England, UB3 4DX
Email: info@marigoldcaregroup.co.uk

We may need to verify your identity before responding to your request.

Right to Complain

If you are unhappy with how we handle your personal data, you have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Website: https://ico.org.uk/concerns/
Helpline: 0303 123 1113